Buddy Healthcare Care Coordination Platform

Buddy Healthcare is a Finnish digital health company that automates patient care coordination, especially for surgeries and hospital treatments. Its platform enhances efficiency and the patient experience through structured digital pathways. The company serves customers in 8 European countries.

Platform Overview

1. Patient Engagment App

   • Delivers step-by-step guidance, reminders, forms, and secure messaging.
   • Integrates with other providers' digital health solutions for a seamless experience.

2. Care Pathway Management Dashboard

   • Allows care teams to track progress, reduce manual work, and collect PROMs/PREMs.
   • Supports risk identification and patient communication

3. Care Analytics

   • Care processes analytics
   • PROM's
   • PREM's
   • Other metrics

The platform has been integrated with

• EHRs and surgery scheduling systems
• Laboratory information systems
• Other third-party clinical tools

Key Benefits

• Lowers cancellation rates and administrative burden.
• Improves patient adherence and safety.
• Enables digital and remote care pathways.
• Supports efficient data and outcome tracking.

FHIR Appointment Demo

In the demo video, you will see how appointment information can be managed both by healthcare professionals and patients through the Buddy Healthcare platform. It enables smooth scheduling of various procedure and outpatient appointments.

Creating an Appointment: First Example - Chat Appointment

1. Patient Information
   Enter the patient's ID and the organizational unit ID i.e., where the service is provided.
2. Defining the Appointment
   Specify the reservation type (e.g., chat appointment).
   Select the resource, i.e., the professional who will handle the appointment.
3. Creating the Appointment
   Create the appointment data in the system.
   Once saved, the information is automatically transferred to:
   • Buddy Healthcare's platform's professional interface
   • To the Buddy Healtcare's patient app
4. Tasks
   Tasks for the healthcare professionals and for the patient in care pathway are automatically aligned with the appointment time.

Creating an Appointment: Second Example - Surgery Time

1. Create a surgery appointment for the patient
2. Select the resources and date and time for the surger
3. The appointment information immediately appears in:
   • Buddy Healthcare's platform's professional interface
   • In the patient app
4. The care pathway adapts automatically to the new appointment — for example, instructions for fasting and medication pauses are updated accordingly.

Modifying and Deleting Appointments

If an appointment is deleted, the system notifies the professional that:

1. Appointment data is missing
2. A message is sent to the patient indicating the appointment is under review

All changes are visible in real-time to both the professional and the patient, and patient guidance can be triggered automatically based on the reason for the change. As you noticed, previous time was wrong, changing it to correct one, shows it immediately to patient also.

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